Starting a business

One of my goals is to start my own business one day. What’s delaying me is that I still haven’t found that GREAT and INNOVATIVE idea; the one that I’d be passionate about and that will be unique & competitive. Ideas pop up in my head every now and then, but still.. None of which is THE ONE.

I’m trying to organize my thoughts to think clearly. In doing so, I made a couple of points to organize my chain of thought and to better explore my options:

I have 2 product options:

    1) Tangible product and 2) Service product

I have 2 approaches for the product:
    1) Franchise and 2) Original concept

If I go with the ‘Tangible product’ + ‘Original concept’ combo, then I have 2 strategy options:
    1) Local supplier and 2) International supplier

I also have 3 business life-span options:
    1) One-time thing, 2) Occasional thing, and 3) Long-term thing

Moreover, I have 3 selling-point options:
    1) Physical store, 2) Online store, and 3) Phone-call & delivery

With these points in mind, I’ll keep hunting for the opportunity that I’ve been waiting for. Fingers crossed I’ll come up with something GREAT soon!

Attitude from the Call Center

I recall back when call centers' first adopted the ‘recorded calls’ practice here in Kuwait for quality assurance. Or maybe they had always recorded, but it was new to me? I'm not sure. But I remember thinking that it feels awkward. But with time, I’ve come to realize that no, this is actually a good move from the company’s side. It does ensure better service. The call center agents are very sweet and respectful. When they first pick up, they provide their name and ask so kindly “how may I assist you”. When they’re done, they ask if there’s anything else they may assist you with. When they bid you farewell, they thank you for your call and apologize if they kept you waiting for so long. Ya3ni in the end it turns out to be a very pleasant call really. Feels very professional and friendly at the same time.

I just had an incident with a call center agent at my favorite airline, Qatar Airways. I was so respectful while inquiring about a promotion and while I was asking my questions, trying to understand, the agent gave me attitude which pissed me off! It was at that moment that I realized that I didn’t get the message in the beginning of the call stating that “this call will be recorded”. It struck me as odd. Most call centers' nowadays record their calls, how come Qatar Airways doesn’t?

Anyway, I did what I did in response to this unfortunate incident, but I strongly believe that recorded calls policy should be implemented to avoid such mishaps. Not only does it protect the innocent customer, but in other situations it also protects the innocent call center agent as well.